Updated 7/10/2012: I found that many people were not solving the grey iMessage send button by using the “subject field” fix below. I’ve updated the post to include a more common cause of this issue which I think will help many of you.
Are you trying to send a message from your iPad or iPhone using iMessage but can’t because the send button is grey? Well you are definitely not alone, I get emails all the time from readers asking how to fix this. The good news is that are several solutions to the ever annoying grey iMessage send button problem so read on.
The two most common causes of the grey iMessage send button are…..[cue the suspenseful game show lights]:
- The person you are trying to send an iMessage to can’t receive iMessages
- You only typed something in the “Subject Field” of an iMessage message and didn’t put anything in the body.
Let’s go into both of these in more detail now, starting with #1.
The Person You Are Trying To iMessage Can’t Receive iMessages
A very common misconception is that iMessages are the same as text messages, which is easy to understand since the same Messages app can send both. The fact is that iMessage is an entirely separate service from text messages. Remember the following:
- Text messages can only be sent and received via cell phones (iPhones, Androids, Windows Phones (ugh), dumb phones, etc.).
- iMessages can only be sent and received via Apple devices (iPhone, iPad, iPod touch, and Macs). For iPads, iPhones, and iPod Touches, the device needs to have iOS 5.0 or later with iMessage turned on.
So the moral of the story here is that you cannot send an iMessage to a non-Apple device. The recipient must have an Apple device with iMessage installed and turned on.
For example, if your friend is using an Android phone , you will not be able to send them an iMessage. If you are using an iPhone, your phone will send the message as a normal text message instead. However, if you are using an iPad, the send button will appear grey and you will not be able to send.
If you are experiencing the grey iMessage send button, first check to make sure the person you are messaging has an iMessage capable device. If this doesn’t fix your issue, take a look at the “subject field” fix below.
The “Subject Field” Fix
I didn’t know iMessages had subject fields….
Surprise!!!!! It turns out that iMessages can indeed have subject fields, just like emails. Thankfully you do have the option to turn off iMessage subject fields, which brings me to the two solutions for the grey iMessage send button caused by the subject field issue:
1. Make sure you have something in the subject and the body field of the message. If subject fields are turned on, iMessage will not let you send until you’ve typed something in both the subject and body fields of the message.
2. My preference: Turn off subject fields in iMessage by going into Settings -> Messages and turn the “Show Subject Field” switch to OFF (on iPhones, you will have to scroll down a bit in the settings screen to see this option). With this turned off, you won’t have to worry about entering text in two fields before you are able to send your iMessage. Just type something in the only field there is (the body field) and you are good to go.
Did this help? If not let me know and I’d be glad to help you figure out whatever unique issue you have. Happy iMessaging!
What other issues have you had with iMessage? Let me or our community here help you out…let everyone know in the comments section!